UK & IRELAND SPA INDUSTRY SURVEY

The Spa Industry in the UK is growing rapidly and reliable figures on the size, value, growth and composition of the market are critical to those in the Industry. To this end the Spa Business Association is undertaking this inaugural Benchmarking Survey of all UK Spa Operators with a view to providing the first ever 'State of the Industry Report' on the UK & Irish Spa Markets. This is the Spa Business Associations first project of its kind and we hope you will assist us by providing full and frank responses to all relevant questions. For your protection all questionnaires are anonymous and will not be able to be traced back to your facility and we assure you that ALL INFORMATION WILL BE TREATED AS STRICTLY CONFIDENTIAL and will not be used for any other purposes except for the provision of Industry Reports which will be available to all interested parties.

SECTION 1 - FACILITY TYPE, CATEGORY & LOCATION

Q1	Which of the following definitions best defines the nature of your facility? (Please tick one only)
		Destination Spa
		Day Spa
		Hotel Spa
		Health Club / Leisure Centre Spa
		High Street Spa / Salon

Q2	Which category best describes your facility?(Please tick one only)
		Wet Facility (pool only)
		Dry (Treatment rooms / gym but no pools)
		Wet & Dry (combination of above)

Q3	Is your facility part of another larger facility? (e.g.health club, leisure centre, hotel etc)
		Yes
		No

Q4	If your spa is part of a chain of facilities, how many facilities are there in the chain?

In order to maintain the anonymity of this data, please complete a separate questionnaire per venue.

Q5	What is the ESTIMATED TOTAL SIZE of your facility? (If your facility is part of another, larger facility please only include your own facilities) (Please tick one only)
		Under 3,000 sq ft
		3,001 - 5,000 sq ft
		5,001 - 10,000 sq ft
		10,001 - 15,000 sq ft
		15,001 - 20,000 sq ft
		20,001 - 25,000 sq ft
		25,001 - 35,000 sq ft
		35,001 - 50,000 sq ft
		50,001 - 100,000 sq ft
		100,001 sq ft plus

Other please specify:

Q6

Please indicate HOW MANY of the following facilities you currently provide (e.g. Treatment rooms....4):

Treatment Rooms

1

2

3

4

5

6

7

8

9

10

11+

Saunas

Steam Rooms

Aromatherapy Rooms

Caldarium

Tepidarium

Laconicum

Hamam

Rasul

Serail

Spa Pool

Plunge Pool

Therapy pool

Relaxation Room

Hydrotherapy Equipment

Floatation Tank / Room

Gymnasium

Exercise Studio

Tanning Beds / Booths

Spray Tan Booth

Cafe / Bar

Other please specify

Q7	Please estimate the % of your total floor space allocated to each of the following areas of your facility:
	Treatment Rooms	0 -10		11-15		16-20		21-25		26-30		31-35		36-40		41-45		46-50		51-55		56-60		60+
	Pools / Water Treatments
	Heat Treatments (Sauna / Steam etc)
	Relaxation Areas
	Fitness Area
	Changing Areas
	Catering
	Circulation (Corridors etc)
	Other

Q8	Which of the following groups can access your spa facilities? ((Please tick one only)
		Members only
		General Public only
		Members & Public

Q9	Please indicate which type of business you are:
		Limited Company
		PLC
		Franchise
		Partnership
		Sole Trader

Q10	Please insert your Post Code Area (i.e. the first letters and numbers only e.g. NG11):

Q11	Is your facility located in a: (Please tick one only)
		Town / City Centre location
		Urban Area
		Suburban Area
		Rural Area

Q12	When did your facility open?
		Within last 12 months
		Within last 2 years
		Within last 3 years
		Within last 5 years
		More than 5 years ago

SECTION 2 - STAFFING & QUALIFICATIONS

Q13	Please indicate the number of Full Time staff employed in the following categories at your facility:
	Spa Director	0		1		2		3		4		5		6-10		11-15		16-20		21+
	Spa Manager
	Assistant Manager
	Snr Therapist
	Therapist
	Other

Q14	Please indicate the number of Part Time staff employed in the following categories at your facility:
	Spa Director	0		1		2		3		4		5		6-10		11-15		16-20		21+
	Spa Manager
	Assistant Manager
	Snr Therapist
	Therapist
	Other

Q15	What is the typical average length of service for the following posts at your facility?
	Spa Director	Up to 1 yr		1 -2 yrs		2 -3 yrs		3-5yrs		5 yrs +
	Spa Manager
	Assistant Manager
	Snr Therapist
	Therapist
	Other

Q16	How many of the following posts are currently vacant at your facility?
	Spa Director	0		1		2		3		4+
	Spa Manager
	Assistant Manager
	Snr Therapist
	Therapist
	Other

Q17

What is the average salary for the following posts in your spa?

Spa Director

Under £10k

£10,001 - £15,000

£15,001 - £20,000

£20,001 - £25,000

£25,001 - £30,000

£30,001 - £40,000

Over £40,000

Spa manager

Assistant Manager

Snr Therapist

Therapist

Other

Q18	Please indicate the professional qualifications of your staffing establishment:
	BSc Spa Management	Spa Director/ Manager		Senior Therapist		Therapist
	Other Degree
	CIDESCO
	CIBTAC
	BABTAC
	BISA
	NVQ Level 2